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FAQ

 1. Can I buy goods while living in Europe (Germany, Holland, Belgium, Denmark, Finland, Italy, Spain, etc.)?
Yes. We ship to all European countries. All goods are already in the territory of the European Union and therefore are not subject to customs duties.

2. Do you provide my personal data to third faces?
No. We will never give anyone your personal data. We do not want to lose the trust of our customers.

3. Will there be additional costs by receiving the goods?
No.  The price of the goods in our e-Shop is final. All goods are already in the EU and therefore are not subject to customs duties and other taxes.

4. I see that some of your products are prohibited in our country. Can I buy these products for my collection?
Yes. You can purchase these items for your collection. Item will be shipped in neutral packaging. In many cases, the possession and storage of certain goods is legal. Only their use and wearing in public places is prohibited. Sdfactor.eu is not responsible for the misuse of our products.

5. I like your products, but I think they are prohibited in our country. Can I buy them from you?
Yes. You can buy any product in our shop. But in each country there are own laws. Before you buy a product, you need to know if the goods in your country are allowed by your order. If you bought a prohibited item, you bear all the risks. Our obligations as a seller end when we give you the tracking number. SDfactor.eu is not responsible for the misuse of any product purchased from us!

6. How can I pay for the purchased item? What are the payment methods?
We provide two payment methods:
- credit card payment
- payment by bank transfer. Money is credited to our account the next day after payment.

7. Can I pay for goods via PayPal, Western Union, etc.?
No. Unfortunately, we do not have such an opportunity. See p.6 (payment methods).

8. Can I pick up or pay for goods on the spot, cash on delivery?
No. Unfortunately, due to negative experiences, we do not provide such an opportunity. See p.6 (payment methods).

9. How can I place my order?
This is very easy to do. To place an order, click the Buy Now button, and you will go straight to the Shopping Cart. There you can continue to purchase or change the quantity of goods. After that you can choose a payment method and complete the order. After placing your order, you will receive a confirmation email.

10. I placed an order, but did not receive a confirmation letter. What to do?
Please check your spam folder. Most likely an order confirmation email is located there. If you have any problems, please contact us at sdfactoreu@gmail.com


11. How long does the delivery of goods to my address take?
After payment of the order, we will immediately send you a parcel to your address. We will ship the package by international courier service. Package will be insured. Item will be in neutral packaging. The package is delivered directly to your home. Delivery takes 2-5 business days (not counting weekends and holidays). After sending the order, we will send you the tracking number for the parcel.

12. Are there any discounts for wholesale buyers?
Yes. For wholesale customers, we use the following system of discounts.
> 300 - 310 € - free delivery.
> 311 €, you get free shipping + You choose a gift in the online store worth 10-12% of the order.

11. I received the wrong item or I would like to return the item!
Do not worry, we will solve this problem. Email us and explain what happened. We will correct the error as soon as possible.
However, if you want to return the product for any other reason, we reserve the right to retain 20% of the purchase price as expenses. In this case, the buyer also bears the cost of return. In all cases, please contact us at sdfactoreu@gmail.com


12. I received a damaged item! What should I do?
Do not worry, we will solve this problem. Please email us with a description of the problem. Send a video of the defective goods.
Before shipping, we always test all products. Please watch the video again in the item description in our eShop. You may have misused the item.
If the goods really prove to be faulty, we offer the following solution to the problem. Do not send defective goods back. You place a new order in our online store (you do not have to do it immediately). After receiving the money in our account, we will immediately send you a parcel with a new order plus a good product as a replacement.
We are not responsible for damage caused during package delivery. Please check your parcel for damage in the presence of the courier. Indicate damage, if any.

13. I bought the goods in the e-shop, but still have not received it. What should I do?

- Check your bank account, did the transaction really happen?
- Package delivery takes 2-5 business days (not counting weekends and holidays). Perhaps the package is still on the way. Control the tracking number of your package.
- Check the tracking number of the package you received after shipment of the goods. Your package may have already arrived and your neighbor has received it. Or, you were not at home and the package is in the warehouse of the courier service.
In any case, you need to call the courier company and find out where your package is. Contact phone you will find on the website of the courier service.

Do not worry, the goods are in neutral packaging and the courier does not know the contents of your package.

Buy products for self-defense in Europe.

If you have any other questions, please contact us at any time by email: sdfactoreu@gmail.com


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